FAQs

Browse our answers to your most frequently asked questions to ensure you’re equipped with the knowledge you need for seamless integration and optimal performance.

Fire/EMS Hose & Cylinder System FAQs
Configurations
Dimensions
Buying Guides
Accessories
Shipping
Installation
Payment
Maintenance

Fire/EMS Hose & Cylinder System FAQs

What types of fire hose storage racks does GearGrid offer?

GearGrid offers a variety of hose storage racks specifically designed to meet the diverse needs of fire departments. Whether you need compact solutions for tight spaces or mobile options for flexible storage, we provide customizable systems to help you store and access your hoses with ease. No matter the size or type of hose, GearGrid has a durable and dependable hose storage rack to fit your needs.

Does GearGrid offer any fire hose drying or hose winding racks?

Yes! Our solutions include both mobile and wall mounted options, allowing fire departments to choose the configuration that best fits their space and operational requirements. Built for durability and ease of use, GearGrid’s hose drying and winding systems help improve drying efficiency and streamline storage, all while maintaining the high-quality standards GearGrid is known for.

What cylinder storage racks does GearGrid have available?

GearGrid provides a comprehensive range of cylinder storage racks specifically engineered to securely store and transport SCBA and oxygen cylinders. With a variety of configurations and customization options, including mobile systems and dedicated cylinder carriers, GearGrid offers solutions to fit the unique needs of any fire station. Designed to maximize space and improve workflow, our durable cylinder storage racks help enhance organization and operational efficiency.

Can a GearGrid storage system accommodate both hoses and cylinders?

Absolutely! GearGrid offers storage systems that can accommodate both hoses and cylinders on a single unit. These versatile systems feature customizable shelves and modular components, allowing fire departments to outfit each unit to fit their specific storage needs. Whether you’re storing SCBA or oxygen cylinders alongside various hose sizes, a single GearGrid system can store it all. Our all-in-one storage systems help maximize space, streamline organization, and enhance overall efficiency in the fire station.

Can GearGrid’s hose and cylinder storage racks be customized?

Yes! Our modular systems allow you to mix and match components, such as hose, cylinder, or flat shelves to create a storage solution tailored to your exact requirements. You can personalize GearGrid’s hose and cylinder storage racks by adjusting the arrangement of shelves, adding hooks, hangers, and choosing from seven available colors for the powder coat finish.

Can GearGrid help determine which storage system would work best in our fire station?

Of course! Whether you’re outfitting a new fire station or upgrading existing storage, GearGrid is committed to helping you find the right system for your unique needs. Our team works closely with departments across the country to understand their specific space, equipment, and operational requirements. By offering personalized guidance and layout recommendations, GearGrid ensures that each solution is tailored for the most efficient and organized use of space.

What are the best fire hose drying racks when space is limited?

When space is at a premium, the best fire hose storage racks are those that combine compact design with maximum functionality. At GearGrid, we recommend our Compact Upright Hose Dryer or GearCart with Hose Dryer Attachment. These systems are engineered to optimize vertical space, keeping your hoses organized, off the ground, and easily accessible without taking up valuable floor area. Whether you’re outfitting a small station or looking to make the most of limited space, our space-efficient fire hose drying racks provide the strength and versatility you need.

What types of cylinders can GearGrid storage systems accommodate?

GearGrid’s cylinder storage solutions are built to accommodate a wide variety of cylinders commonly used in fire and emergency services, including SCBA cylinders and oxygen cylinders in varying sizes. Our systems can be outfitted to meet your department’s specific cylinder sizes and quantity requirements – all while ensuring secure containment and easy access.

Are these hose and cylinder storage systems meant to handle the rugged environments of fire stations?

Absolutely! GearGrid’s hose and cylinder storage systems are specifically engineered to withstand the high-demand environments found in fire stations. Built with heavy-duty materials and precision manufacturing, our storage solutions deliver long-term durability, reliability, and performance. You can count on GearGrid’s storage products to reliably serve your fire department for years to come, minimizing the need for replacements and ensuring your gear is always ready when you need it most.

Can any of GearGrid’s fire hose drying racks be used outdoors?

GearGrid’s Windsor Outdoor Hose Drying Rack offers a durable and convenient outdoor solution for drying all types and sizes of fire hoses. Built with heavy-duty materials and protected by an epoxy primer and rugged powder coat finish, this rack is engineered to withstand the elements, ensuring your hoses dry safely and are ready for service.

How can I ensure the longevity of my fire hose storage rack?

To ensure the longevity of your fire hose storage rack, it’s best to regularly inspect the system for any signs of wear, corrosion, or damage. With GearGrid systems, it’s important to avoid harsh chemicals or abrasive cleaners, as they can damage the finish and compromise the integrity of the materials. For mobile hose racks, be sure to move them occasionally to keep the casters in good working condition. GearGrid’s durable storage racks are designed to require minimal upkeep, but routine checks and proper care will ensure they remain in top condition for years to come.

Options & Configurations

What quantity of configurations is available for wall mount lockers?

GearGrid offers complete customization to match your exact design specifications, so you can build your locker system in any number of combinations—whether it's one opening or one hundred. This unique customization means our wall mount lockers are built to the exact quantities that will fit in your available space. For more information or for assistance with determining your wall mount locker configurations, please contact us at Sales@GearGrid.com or 888-643-6694.

What are the available locker options besides wall mount?

In addition to wall mount designs, GearGrid lockers are available in mobile or freestanding options. Additionally, we offer a Tubular Frame Wall that can be used to mount lockers anywhere in your facility. For more information, please contact us at Sales@GearGrid.com or 888-643-6694.

What color options are available for GearGrid products?

GearGrid offers a variety of color options for our products. Our standard colors include Red Baron, Brilliant Black, Autumn White, Crane Grey, Blue Streak, Evergreen, and Burgundy. Additional colors are also available and custom colors are available upon request. All of our color options can be viewed on our Color Charts page. For more information, please contact us at Sales@GearGrid.com or 888-643-6694.

Dimensions & Wall Space

How do I know the number of lockers that will fit in my storage areas?

Our Wall Space Calculator tool can help you determine the number of lockers that will fit your spaces. You can find this helpful tool on any locker system product page. For further assistance, please contact us at Sales@GearGrid.com or 888-643-6694.

How do I determine the dimensions of my current GearGrid lockers?

To determine the dimensions of your current lockers, please refer to our helpful Measuring Guide for GearGrid Lockers. For any questions or additional guidance, please contact us at Sales@GearGrid.com or 888-643-6694.

Buying Guides

Should our facility purchase wall mount, mobile, or freestanding locker solutions?

The GearGrid Team is here to help you decide what locker style and configuration will work best for your facility. Whether you're looking for a fixed or mobile solution, ways to maximize space, or options for storing a variety of gear, we can help uncover the best locker configuration to meet your facility's storage needs. For assistance, please contact us at Sales@GearGrid.com or 888-643-6694.

How do GearGrid lockers differ from the competition?

Many things distinguish our lockers from those of our competitors. These include:

  1. GearGrid lockers are manufactured in the USA with ASTM spec materials. Our competitors' lockers are manufactured off-shore with unknown spec materials.
  2. GearGrid lockers are made with 3" square grids for easy shelf and accessory adjustments. Our competitors use diagonal grids, making hanging and moving shelves more difficult.
  3. GearGrid lockers come with a back wall panel for additional storage, mounting space, wall protection, and security. Our competitors only offer back wall panels at an additional cost.
  4. GearGrid's top and bottom rails span sections of 2-3 openings for greater support and durability. Our competitors' locker rails are constructed in single openings, requiring more hardware joints.
  5. GearGrid lockers are finished with a durable TGIC powder coat for UV stability. Our competitors use a standard epoxy finish that is not UV stable and can “chalk” over time.
  6. GearGrid's apparel hooks snap easily into place—and stay there. Our competitors use flimsy hooks that slip over the grids, leading to accidental detachments.
  7. GearGrid mobile lockers come with 4 swivel casters and secure locking capabilities. Our competitors only offer two swivel casters for decreased mobility.
What other storage solutions does GearGrid offer in addition to lockers?

In addition to lockers, GearGrid offers a variety of innovative storage solutions that are specifically designed to meet the needs of public safety, athletic, and education facilities. No matter the market, we offer durable and customizable storage systems, including wall mount shelving and grid panels, workstations/workbenches, hose and cylinder storage, hose drying and winding systems, general equipment storage, furniture, and more. For any questions or additional information on our full line of storage solutions, please contact us at Sales@GearGrid.com or 888-643-6694.

Accessories & Add-Ons

What accessories come standard with GearGrid lockers?

GearGrid's Standard Lockers come with 2 adjustable shelves and 3 apparel hooks. GridIron Team/Personnel Lockers come with 1 adjustable shelf, 3 apparel hooks, and 1 lifting seat. All locker systems also come standard with a nameplate holder. Custom-printed nameplates are not included and should be sourced locally or through our design partner at Firehouse ID.

What types of accessories are available to complement GearGrid storage systems?

GearGrid offers a variety of innovative accessories that are designed to enhance the functionality of our storage systems, including hooks, hangers, shelves, lock boxes, power bars, and more. To help you determine which of our accessories would work best to meet your storage needs, please contact us at Sales@GearGrid.com or 888-643-6694.

Where can I purchase custom nameplates for my lockers?

To order your custom nameplates, please visit our design partner at Firehouse ID.

Shipping & Distribution

Where can I find a local GearGrid distributor?

GearGrid distributors are available in dozens of countries across North America, South America, Europe, Asia, and the Middle East. To locate your nearest distributor, visit our contact page. If you can't find what you’re looking for, please contact us at Sales@GearGrid.com or 888-643-6694.

How long does it take to receive my order?

Production lead times for our locker and storage systems may vary throughout the year. However, 4 weeks for systems without doors and 8 weeks for systems with doors is fairly typical. Some items, such as our accessories, are stocked and shipped in 1–2 weeks. For the most up-to-date lead times, please contact us at Sales@GearGrid.com or 888-643-6694.

Assembly & Installation

Where can I find assembly and installation instructions for GearGrid products?

We offer detailed Assembly and Installation Instructions for our products in PDF format. You can also find this information in the details section of our product pages. If you can't find what you’re looking for, please contact us at Sales@GearGrid.com or 888-643-6694.

Who can I hire to install my GearGrid storage equipment if I need help?

GearGrid offers assembly and installation services throughout the United States. If you would like more information on these services, please contact us at Sales@GearGrid.com or 888-643-6694.

Payment & Returns

What are GearGrid’s payment terms and options?

GearGrid accepts most forms of payment, including checks, credit cards, or ACH/wire transfers. Please note that a 3% processing fee applies to all credit card transactions. For more information on specific payment terms, please contact us at Sales@GearGrid.com or 888-643-6694.

What is GearGrid’s return policy?

GearGrid accepts returns within 30 days of order delivery. A 25% restocking fee is applied to all returns. Please package the product appropriately so damage does not occur during return shipping. A copy of GearGrid's Return Merchandise Authorization (RMA) form must accompany the returned product.

After receipt of your return, please allow up to 45 days to receive credit, if approved. If any damaged parts are received back, we will notify you within 7 days. For more information, please contact us at Sales@GearGrid.com or 888-643-6694.

Care & Maintenance

Are GearGrid storage systems easy to maintain, and do you provide any maintenance tips?

Yes, GearGrid storage systems are incredibly easy to maintain. We recommend cleaning surfaces as needed using a mild detergent and water solution. Additionally, we recommend that you do not use solvents or abrasives to clean surfaces. For our mobile lockers, we recommend moving the lockers monthly to prevent the casters from weakening over time. We also recommend lubricating any door hinges with lubricant every 6 months. For any questions, please contact us at Sales@GearGrid.com or 888-643-6694.

How can proper storage enhance the lifespan of our gear and equipment?

GearGrid products are specifically designed to stand up to the demands of the most rugged environments. Our open square grid pattern allows for maximum air movement so your equipment can be properly stored and dried between uses. Built with only the most high-quality and durable materials, our storage solutions ensure your valuable gear and equipment will be protected and maintained for years to come.

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